Guarantee and Warranty
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What does the warranty cover?
Retractable Awnings
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All awnings are fully guaranteed against faulty materials or workmanship, according to the following schedule:
Hardware: All arm sets, installation tube, aluminum extrusions, roller, support brackets, gearbox, and fixing screws are guaranteed for at least 5 years, parts and labour. Warranty excludes wind or rain damage. Refer to Limitations of Use. Electric Motors: Somfy motors are guaranteed for 5 Years, parts & labour. Alpha motors we warranty for 2 years. Care of Fabric: Fabric should be cleaned every 3 months, using a sponge and plain water. If the fabric will not clean with plain water, you can use a watered down mild detergent. Do not use solvents. Always dry out the awning skin when rolling it away for long periods. It is accepted that it is sometimes unavoidable to roll away when wet, but always dry out as soon as you can. If the skin stays wet, a green film will form on the surface which may become difficult to remove. Always ensure that fabric rolls off the TOP of the roller. Otherwise fabric may torn, or may puddle with water and stretch. Fabric: Acrylic fabric is guaranteed for at least 5 years full replacement, subject to care procedures being followed. Note that all fabrics will fade progressively over time, and this must be accepted. Seams: We use acrylic welding tape to give a waterproof finish throught the centre of the fabric and and PTFE thread which is guaranteed for 10 years against burst seams around the outside. Fabric Flame Resistance: Acrylic canvas are NOT guaranteed flame retardant. Please specify if you require an awning fabric that is flame retardant as this is not standard in all ranges. |
Fixed Frame Awnings
| Cool Awnings warrants for 5 years the integrity of the framing against weather damage. Cool Awnings warrants for 5 years against corrosion for powder coated frames, but cannot give corrosion warranty on Mill finish Aluminium frames. Fabric Warranties will depend on which fabric is chosen. • Acrylic Canvas is unsuitable for fixed awnings, as it stretches over time and carries no warranty. • All waterproof PVC fabrics carry a minimum 5 year warranty, Diamond translucent carries a 7 year warranty and Sundream carries a 10 year warranty. All fabrics will fade over time, and this must be accepted. Red/brown colours fade first. The warranty is conditional on the fabric being regularly cleaned with fresh water to remove dirt and salt on a 3 monthly basis. Cool Awnings cannot guarantee a full water seal where the awning joins the building, as the wall detail can vary. We also cannot guarantee a 100% dry area under the awning, as rain usually does not fall vertically. Cool Awnings disclaims any liability for damage caused by water penetration into the building. We will remedy any leaks if they are our fault. |
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Outdoor Blinds
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Outdoor blinds are designed to keep wind and rain out in moderate weather conditions only. No fabric structure is capable of holding up in storm conditions, and no warranty is offered for wind or storm damage. Outdoor blinds should not be left down in strong wind conditions. Fabric: The warranty is conditional on the fabric being regularly cleaned with fresh water to remove dirt and salt on a 3 monthly basis. Clearglass PVC: This is very popular, because it provides best visibility. Unfortunately there are limitations which must be understood. - The fabric is not reinforced, and if it starts to tear, the tear will continue. To overcome this, we weld a reinforced PVC border around it. - If your Clearglass PVC becomes milky looking it is likely waterlogged. Please leave the curtain down for a couple of days in fine weather to dry out and it will become clear again. Mesh Fabrics: Each fabric has a different length warranty, with 5 years a minimum. This warranty is against fabric faults, deterioration and colour loss. Labour: Cool Awnings provide a 5 year warranty against sewing and welding coming undone on drop curtains. Hardware: Cool Awnings provide a 5 year warranty against rusting and failure of hardware. |
Shade Sails
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Shade sails are designed to keep wind and rain out in moderate weather conditions only. No fabric structure is capable of holding up in storm conditions, and no warranty is offered for wind or storm damage. Shade sails should not be left out in strong wind conditions.
Please contact us immediately if your shade sail is not tight, as it continues to move it will stretch further and possibly break a fitting or damage the sail. WE RECOMMEND REMOVING AND STORING SHADE SAILS OVER WINTER. This will often quadruple the life of your shade sail. We offer a service to remove, store and reintall shade sails prices start at $400 incl gst in Auckland. Fabric Each fabric has a different length warranty, with 5 years a minimum. This warranty is against fabric faults, deterioration and colour loss. The warranty is conditional on the fabric being regularly cleaned with fresh water to remove dirt and salt on a 6 monthly basis. Always dry out the sail when rolling it away for long periods. Hardware Cool Awnings provide a 5 year warranty against rusting and failure of hardware. No cover for storm damage. Cool Awnings disclaims any liability for damage caused by water penetration into the building. We will remedy any leaks if they are our fault. |
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Please feel free to contact us if you have any further questions.