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Guarantee and Warranty

 


100% Money Back Guarantee

55 year Warranty on all
Hardware

If you are not completely satisfied, we will remove your awning, reinstate your house and refund your money 100%.

Our hardware is backed by a 5 year warranty that you cannot get anywhere else. We have customers from over 25 years ago, who still have their hardware in full working order.


Click Here to see our product range.


 
  • What does the warranty cover?

    Lateral arm awnings:
    All awnings are fully guaranteed against faulty materials or workmanship, according to the following schedule:

    Hardware: All arm sets, installation tube, aluminum extrusions, roller, support brackets, gearbox, and fixing screws are guaranteed for 5 Years, parts and labour.
    Warranty excludes wind or rain damage. Refer to Limitations of Use.

    Electric Motors: Somfy motors are guaranteed for 5 Years, parts & labour.

    Care of Fabric: Fabric should be cleaned every 3 months, using a sponge and plain water. If the fabric will not clean with plain water, you can use a watered down mild detergent. Do not use solvents. Always dry out the awning skin when rolling it away for long periods. It is accepted that it is sometimes unavoidable to roll away when wet, but always dry out as soon as you can. If the skin stays wet, a green film will form on the surface which may become difficult to remove. Always ensure that fabric rolls off the TOP of the roller. Otherwise fabric may torn, or may puddle with water and stretch.

    Fabric: Acrylic fabric is guaranteed for at least 3 years, and Mainstreet polyester fabric is guaranteed for 5 years full replacement, subject to care procedures being followed.
    Note that all fabrics will fade progressively over time, and this must be accepted.

    Seams: We use PTFE Teflon thread which is guaranteed for 10 years against burst seams

    Fabric Flame Resistance: Patio 500 and Mainstreet fabrics are guaranteed flame retardant in accordance with NFPA 701 which complies with NZ building codes.
    Please specify if you require an acrylic canvas that is flame retardant as this is not standard in all ranges.

    Fixed frame awnings:
    1. Cool Awnings warrants for 5 years the integrity of the framing against weather damage.
    2. Cool Awnings warrants for 5 years against corrosion for powder coated frames, but cannot give corrosion warranty on Mill finish Aluminium frames.
    3. Fabric Warranties will depend on which fabric is chosen.
    • Acrylic Canvas is unsuitable for fixed awnings, as it stretches over time and carries no warranty.
    • John Boyle fabrics, which include Mainstreet polyester canvas, Patio 500 matt finish PVC, and Signmaster Supreme PVC all carry a 5 year warranty, with the exception of Red, and Patio Clear which carry a 2 year warranty.
    4. All fabrics will fade over time, and this must be accepted.
    5. The warranty is conditional on the fabric being regularly cleaned with fresh water to remove dirt and salt on a 3 monthly basis.
    6. Cool Awnings cannot guarantee a full water seal where the awning joins the building, as the wall detail can vary. We also cannot guarantee a 100% dry area under the awning, as rain usually does not fall vertically.
    7. Cool Awnings disclaims any liability for damage caused by water penetration into the building. We will remedy any leaks if they are our fault.

    Drop Curtains:
    Drop curtains are designed to keep wind and rain out in moderate weather conditions only. No fabric structure is capable of holding up in storm conditions, and no warranty is offered for wind or storm damage. Drop curtains should not be left down in strong wind conditions.

    Fabric: Patio 500, has a 5 year warranty for loss of colour, and deterioration, with the exception of Red, and Patio Clear which carry a 2 year warranty. All fabrics will fade over time, and this must be accepted.

    The warranty is conditional on the fabric being regularly cleaned with fresh water to remove dirt and salt on a 3 monthly basis.

    Clearglass PVC: This is very popular, because it provides best visibility. Unfortunately there are limitations which must be understood.
     - The fabric is not reinforced, and if it starts to tear, the tear will continue. To overcome this, we weld a reinforced PVC border around it.
     - If your Clearglass PVC becomes milky looking it is likely waterlogged. Please leave the curtain down for a couple of days in fine weather to dry out and it will become clear again.

    Mesh Fabrics: Each fabric has a different length warranty, with 3 years a minimum. This warranty is against fabric faults, deterioration and colour loss.

    Labour: Cool Awnings provide a 3 year warranty against sewing and welding coming undone on drop curtains.

    Hardware: Cool Awnings provide a 5 year warranty against rusting and failure of hardware.

    Shade sails:
     
    Shade sails are designed to keep wind and rain out in moderate weather conditions only. No fabric structure is capable of holding up in storm conditions, and no warranty is offered for wind or storm damage.  Shade sails should not be left out in strong wind conditions.
     
    Fabric
     
    Each fabric has a different length warranty, with 3 years a minimum.  This warranty is against fabric faults, deterioration and colour loss.
           
    The warranty is conditional on the fabric being regularly cleaned with fresh water to remove dirt and salt on a 6 monthly basis.
     
    Always dry out the sail when rolling it away for long periods.
     
    Hardware
     
    Cool Awnings provide a 5 year warranty against rusting and failure of hardware.
     
    Cool Awnings disclaims any liability for damage caused by water penetration into the building. We will remedy any leaks if they are our fault.
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  • Please feel free to contact us if you have any further questions.
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