Privacy Policy

Last updated: 1 June 2026

Cool Awnings (“we”, “us”, “our”) operates the website coolawnings.co.nz (the “Site”). This Privacy Policy explains how we collect, use, store, and disclose personal information when you visit our Site, enquire about our products, or interact with our advertising.

We are committed to handling personal information in line with the New Zealand Privacy Act 2020.

If you have any questions about this policy, contact us at:

Email: customerservice@coolawnings.co.nz
Phone: 09 570 6353
Address: 36 Olive Road, Penrose, Auckland

1. Information We Collect

We may collect the following types of personal information:

Contact details you provide via enquiry forms, quote requests, phone calls, or email — such as name, email address, phone number, and street address.
Project details you share with us — such as the type of awning, property details, and photos you choose to provide for a quote.
Technical and usage information collected automatically when you browse the Site — such as IP address, device/browser type, pages viewed, time on site, and referral source (e.g. which ad or search result brought you here).
Information from advertising platforms — when you interact with our Google Ads or social media ads (e.g. Facebook/Instagram), those platforms may share aggregated or pseudonymised data with us about how our ads are performing.

2. How We Collect Information

We collect personal information:

Directly from you, when you fill out a contact or quote form, email us, or call us.
Automatically, through cookies and similar tracking technologies on our Site (see Section 5).
From third-party advertising and analytics platforms we use to run and measure our marketing (see Section 4).

3. Why We Collect and Use Your Information

We use personal information to:

Respond to your enquiries and provide quotes for awnings and related products/services.
Schedule measurements, installations, or follow-up appointments.
Send you marketing communications, where you have consented (e.g. promotions, seasonal offers) — you can opt out at any time.
Run and measure the performance of our Google Ads campaigns, social media ads, and SEO efforts.
Improve our Site, products, and customer service.
Comply with our legal obligations.

We do not sell your personal information to third parties.

4. Advertising, Analytics, and Third-Party Services

We use third-party services to advertise our business and understand how people use our Site, including:

Google Ads and Google Analytics — to run search/display advertising and analyse Site traffic. Google may use cookies and similar technologies to track ad performance and Site usage. You can review Google’s privacy practices and opt out of personalised advertising via Google’s Ads Settings and Google Analytics Opt-out.
Meta (Facebook/Instagram) Ads — to run social media advertising, including the Meta Pixel, which helps us measure ad performance and show relevant ads to people who have visited our Site. You can manage your ad preferences via Meta’s Ad Preferences.
SEO and website analytics tools — to understand how visitors find and use our Site so we can improve content and rankings.

These third parties may collect information directly via cookies or tracking pixels embedded on our Site, in accordance with their own privacy policies. We encourage you to review those policies for details on how they handle your information.

Some of these providers are based overseas (e.g. the United States), which means your personal information may be processed outside New Zealand. These providers maintain their own data protection standards and certifications (e.g. Google and Meta participate in recognised international data transfer frameworks).

5. Cookies

Our Site uses cookies and similar technologies to:

Remember your preferences.
Understand how visitors use the Site.
Measure the effectiveness of our advertising (Google Ads and social media ads).
Support retargeting/remarketing — showing you our ads on other sites after you’ve visited ours.

You can disable cookies through your browser settings. Please note that disabling cookies may affect how the Site functions.

6. Disclosure of Information

We may share personal information with:

Service providers who help us operate our business, such as web hosting providers, CRM/email marketing tools, and advertising platforms (Google, Meta).
Trades or installation partners, where relevant to fulfilling your awning order or quote.
Legal or regulatory bodies, if required by law.

We do not share your personal information with third parties for their own independent marketing purposes without your consent.

7. Data Storage and Security

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, or disclosure. Information may be stored with reputable cloud-based service providers, which may store data on servers located outside New Zealand.

While we take security seriously, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, financial/tax record-keeping obligations).

9. Your Rights

Under the Privacy Act 2020, you have the right to:

Ask us to confirm whether we hold personal information about you.
Request access to the personal information we hold about you.
Request correction of any inaccurate personal information.

To make a request, contact us using the details in Section “Contact Us” above. We will respond within the timeframes required by law.

If you believe we have not handled your personal information appropriately, you can also contact the Office of the Privacy Commissioner at privacy.org.nz.

10. Children’s Privacy

Our Site and services are not directed at children, and we do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Cool Awnings Email: customerservice@coolawnings.co.nz Phone: 09 570 6353